Web-based enquiry engine for government agency
A major government agency was completely reconstructing its approach to services provided to its public. This had a major impact on the working of the internal teams and the way in which knowledge and information was deployed. We worked with the Business Support group to create a "front end" presence for the transformation applicable to the market place. As well as representing the views of the agency within the transformation I also defined and project managed the following deliverables using a mix of PRINCE2 and DSDM (RAD) methods:
- Update to the existing web site to cover new schemes and updated eligibility criteria
- Implementing changes within the operations of various directorates to match the new ways of working and the fundamental changes in funding – this included working with groups who were to be outsourced and ensuring that all marketing messages were in alignment with the new policies
- The online search and refinement of information covering support schemes
- The back office systems (including applications and reporting) covering three specific grant/loan products aimed at the market
The new website was a major undertaking. We redesigned the support information to fit with the new information model. Driven by a ground-up review of requirements and retrieval methods andI completely redesigned the enquiry engine to allow searching down to local authority level, and outsourced the supply of large amounts of third-party data to drive the 20-fold increase in coverage of the information. This involved developing a new Business Case, handling all the Project Management aspects of the project, procuring a service supplier under S-CAT rules and working with the existing vendors to implement XML driven syndication methods to keep the site cleanly and securely up to date.
Guy Fawkes