Return on investment
Determining whether a change has actually generated a real ROI can be tricky. Few organizations actually understand themselves well enough to know how ROI can be measured in meaningful way. Productivity gains are usually obvious but often a poor indicator of the true health of the business.
Black Dog is concerned to set up appropriate measures to identify where value is added and where pressure points exist within the organization. Too often technical project roar ahead on the basis that they will "save" costs in the future where the real-world KPIs of the organization have not been developed or measured. In many case "soft" measures are ignored to the detriment of the investment. Babies and bathwater a still parting company with astonishing frequency.
We use specific methods to review potential future scenarios, understand and shape the "myths and legends" that often set the cultural agenda and operational tone of the organisations, and identify the business' "blind spots" to help ensure that the
organization gets the best possible value from its investment: and that the future is clearly seen coming.
Winston Churchill